Return & Refund Policy

At KAYOO, every order is carefully inspected and packed before it leaves our hands. Because of this, we ask all customers to inspect their package at the moment of delivery, while the courier is still present.

Inspecting Your Order at Delivery
When the courier arrives, you have the right to open and inspect your package — or to refuse it — before the courier leaves. If you no longer want the order, or if you notice a defect, damage, or incorrect item, you must refuse the delivery and hand it back to the courier on the spot.

After the Courier Leaves
Once delivery has been accepted and the courier has left the premises, the sale is final. We do not accept returns, exchanges, or refund requests after this point, for any reason — including but not limited to change of mind, sizing issues, defects, damage, or incorrect items. We strongly encourage customers to open and check their order in front of the courier before accepting it.

Refunds
If an order is refused at the point of delivery and was paid for online (not Cash on Delivery), the amount will be refunded to your original payment method within 10 business days of the package being returned to us. If your order was placed with Cash on Delivery and refused at delivery, no payment is collected and no refund is necessary.

Non-Returnable Items
In line with the above, all items become non-returnable, non-exchangeable, and non-refundable once delivery has been accepted and the courier has left.

Questions
If you have questions about this policy, contact us at info@kayoo.store before placing your order.